![]() There are people waiting in a particular queue. Members in order to lower their preference for being called when Will depend on your local policy and circumstances. Exactly how you wish to configure your queues Members logged into that queue, with a percentage of your queue members If you have more callers in your 7XXXX queues, you may want to have more queue Make sure some or all of your queue members are placed in both queues. The only other configuration left to do is to Perhaps?) could be placed in the mirrored queue at 8004, which has a higher weight. Sales queue at extension 7004, our priority-sales queue (for returning customers, Mirror this for several queues by simply matching between the 7XXX and 8XXX ranges. We’ve configured our standard queues to start at There you have it: two queues defined withĭifferent weights. Same => n,Queue(support-priority) priority queue available at we exit and send the caller to voicemailĮxten => 8000,1,Verbose(2,Entering the priority support queue) Same => if there are no members in the queue, Same => n,Queue(support) standard support queue available Include => Queue allow direct transfer of calls to queuesĮxten => 7000,1,Verbose(2,Entering the support queue) Use the LocalSets context, which we’ve previously enabled as the starting context Normally place your dialplan logic to perform transfers. With our queues configured (and subsequentlyĪpp_queue.so from the Asterisk console), we can now create twoĮxtensions to transfer callers to. Template for this to ensure that the two queues remain identical ifĪnything should need to change in the future: (!) First, we need to create two queues that are identical except for Let’s take a look at how we could make this Preferred standing with James over callers in the support queue. Timely manner.) For example, if we place queue member James Shaw intoīoth the support and support-priority queues, callers in the The lower-priority queue, to ensure that those calls are dealt with in a (Normally, there will be some agents who are assigned only to Those agents will not take anyĬalls from the lower-priority queue until the higher-priority queue isĬleared. Queues will be passed calls from the higher-priority queue in preference ![]() Support and support-priority), agents assigned to both If you have two queues with differing weights (e.g., Setting a higher priority on a queue is done ![]() Higher weight (and thus a higher preference), so it will be answered Might be desirable to transfer the call to a priority queue that has a In this case, to minimize the caller’s overall wait time, it Information but realized the caller needed to be transferred to another Perhaps the caller hasĪlready spent time waiting in a queue, and an agent has taken some Priority than that given to other callers. Sometimes you need to add people to a queue at a higher ![]()
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